{"id":1221,"date":"2022-09-30T15:22:00","date_gmt":"2022-09-30T07:22:00","guid":{"rendered":"https:\/\/www.tosunai.com\/?page_id=1221"},"modified":"2024-09-10T15:53:28","modified_gmt":"2024-09-10T07:53:28","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.tosunai.com\/en\/downloads\/technical-support\/","title":{"rendered":"Tech Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1221\" class=\"elementor elementor-1221\" data-elementor-settings=\"{"element_pack_global_tooltip_width":{"unit":"px","size":"","sizes":[]},"element_pack_global_tooltip_width_widescreen":{"unit":"px","size":"","sizes":[]},"element_pack_global_tooltip_width_laptop":{"unit":"px","size":"","sizes":[]},"element_pack_global_tooltip_width_tablet_extra":{"unit":"px","size":"","sizes":[]},"element_pack_global_tooltip_width_tablet":{"unit":"px","size":"","sizes":[]},"element_pack_global_tooltip_width_mobile_extra":{"unit":"px","size":"","sizes":[]},"element_pack_global_tooltip_width_mobile":{"unit":"px","size":"","sizes":[]},"element_pack_global_tooltip_padding":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_padding_widescreen":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_padding_laptop":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_padding_tablet_extra":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_padding_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_padding_mobile_extra":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_padding_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_border_radius":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_border_radius_widescreen":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_border_radius_laptop":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_border_radius_tablet_extra":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_border_radius_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_border_radius_mobile_extra":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"element_pack_global_tooltip_border_radius_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-935d8ee elementor-section-full_width elementor-section-height-full elementor-section-content-middle elementor-section-height-default elementor-section-items-middle\" data-id=\"935d8ee\" data-element_type=\"section\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73f70e9\" data-id=\"73f70e9\" data-element_type=\"column\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-35dc15ae elementor-section-height-min-height elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default\" data-id=\"35dc15ae\" data-element_type=\"section\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2c8e4045\" data-id=\"2c8e4045\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7b0781 elementor-widget elementor-widget-image\" data-id=\"e7b0781\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"669\" height=\"131\" src=\"https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/tosun-rmb.png\" class=\"attachment-large size-large wp-image-9\" alt=\"\" srcset=\"https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/tosun-rmb.png 669w, https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/tosun-rmb-300x59.png 300w\" sizes=\"(max-width: 669px) 100vw, 669px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7981f7 elementor-widget elementor-widget-heading\" data-id=\"e7981f7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tech Support<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-20b7831d\" data-id=\"20b7831d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11eef464 elementor-widget elementor-widget-heading\" data-id=\"11eef464\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We are here for you<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65b7ab07 elementor-widget elementor-widget-text-editor\" data-id=\"65b7ab07\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe technical engineers will assist you to solve the problems you encounter.<br> The average response time will be less than 3 working days.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-269e439 elementor-button-align-end elementor-tablet-button-align-center elementor-widget elementor-widget-form\" data-id=\"269e439\" data-element_type=\"widget\" data-settings=\"{"step_next_label":"Next","step_previous_label":"Previous","button_width":"100","step_type":"number_text","step_icon_shape":"circle"}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"\u6280\u8853\u652f\u6301\u624b\u6a5f\u9801\u9762\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1221\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"269e439\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_888c651 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_888c651\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_888c651]\" id=\"form-field-field_888c651\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Name \/ \u59d3\u540d\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Email \/ Mailbox\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_d14f41e elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d14f41e\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tContact\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_d14f41e]\" id=\"form-field-field_d14f41e\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Contact \/ Contact Phone\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_40324e0 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_40324e0\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_40324e0]\" id=\"form-field-field_40324e0\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Company \/ Company Name\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_59c59cf elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_59c59cf\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessages \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_59c59cf]\" id=\"form-field-field_59c59cf\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Messages \/ Contents of messages\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get Support<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-564df47 elementor-section-height-min-height elementor-hidden-mobile elementor-section-boxed elementor-section-height-default\" data-id=\"564df47\" data-element_type=\"section\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e5c3046\" data-id=\"e5c3046\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df36d4d elementor-widget elementor-widget-image\" data-id=\"df36d4d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"669\" height=\"131\" src=\"https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/tosun-rmb.png\" class=\"attachment-large size-large wp-image-9\" alt=\"\" srcset=\"https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/tosun-rmb.png 669w, https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/tosun-rmb-300x59.png 300w\" sizes=\"(max-width: 669px) 100vw, 669px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e52b37b elementor-widget elementor-widget-heading\" data-id=\"e52b37b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Tech Support<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c72d99 elementor-widget elementor-widget-image\" data-id=\"8c72d99\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/\u516c\u4f17\u53f7\u4e8c\u7ef4\u7801-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-1235\" alt=\"Tosun-wechat-QRcode\" srcset=\"https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/\u516c\u4f17\u53f7\u4e8c\u7ef4\u7801-150x150.jpg 150w, https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/\u516c\u4f17\u53f7\u4e8c\u7ef4\u7801-800x800.jpg 800w, https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/\u516c\u4f17\u53f7\u4e8c\u7ef4\u7801-100x100.jpg 100w, https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/\u516c\u4f17\u53f7\u4e8c\u7ef4\u7801-300x300.jpg 300w, https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/\u516c\u4f17\u53f7\u4e8c\u7ef4\u7801-1024x1024.jpg 1024w, https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/\u516c\u4f17\u53f7\u4e8c\u7ef4\u7801-768x768.jpg 768w, https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/\u516c\u4f17\u53f7\u4e8c\u7ef4\u7801-12x12.jpg 12w, https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/\u516c\u4f17\u53f7\u4e8c\u7ef4\u7801-600x600.jpg 600w, https:\/\/www.tosunai.com\/wp-content\/uploads\/2022\/09\/\u516c\u4f17\u53f7\u4e8c\u7ef4\u7801.jpg 1280w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29fc84c elementor-widget elementor-widget-heading\" data-id=\"29fc84c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scan code for support<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fcfb4b8\" data-id=\"fcfb4b8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b27fef5 elementor-widget elementor-widget-heading\" data-id=\"b27fef5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We are here for you<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df17b92 elementor-widget elementor-widget-text-editor\" data-id=\"df17b92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe technical engineers will assist you to solve the problems you encounter.<br> The average response time will be less than 3 working days.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a60f1 elementor-button-align-end elementor-tablet-button-align-center elementor-widget elementor-widget-form\" data-id=\"e7a60f1\" data-element_type=\"widget\" data-settings=\"{"step_next_label":"Next","step_previous_label":"Previous","button_width":"100","step_type":"number_text","step_icon_shape":"circle"}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"\u6280\u8853\u652f\u6301PC\u9801\u9762\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1221\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"e7a60f1\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_888c651 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_888c651\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_888c651]\" id=\"form-field-field_888c651\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Name \/ \u59d3\u540d\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Email \/ Mailbox\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_d14f41e elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d14f41e\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tContact\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_d14f41e]\" id=\"form-field-field_d14f41e\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Contact \/ Contact Phone\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_40324e0 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_40324e0\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" 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